Wayne County NC 911 Communications EOC

The Wayne County 911 Communications Center is mainly comprised of an

18-console Public Safety Answering Point (PSAP) system that also houses an

Emergency Operations Center (EOC), which accommodates 56 responders.

The center operates in a vertical dispatch configuration, staff handle calls from

beginning to end, dispatching first responders and monitoring radio traffic.

The entrance to the Wayne County 911 Communications Center lobby is publicly

accessible, however access to the remainder of the building is key card secured.

The interior features include a large meeting room, administrative offices,

breakout rooms, kitchen with eat-in dining area and lavatories. The central

response and dispatch area is adjacent to a state-of-the-art technology room,

which holds the network servers with internet accessibility. A key feature is the

essential facility compliant, generator back-up system and uninterruptible power

supply, for electrical power redundancy due to interruption.

The initial design included many features the County wish for, but through the

value engineering process several none essential items were excluded due to

budget constraints.